Guest experience articles
Working notes on the jobs this site builds tools for. Each article answers one question a host actually asks. Where a checklist or template already exists for the job, the article points at it.
How to Design a Smooth Checkout Experience for Guests
Checkout experience basics for guests: five tasks max, a posted 10 or 11 am time, a late fee decided in advance, and a door card you can copy.
How to Prevent Unauthorized Parties at Your Vacation Rental
Prevent unauthorized parties at your vacation rental by screening local one-night bookings, writing a real no party rule, and adding a disclosed noise monitor.
How to Choose a Digital Guestbook Tool for Your Rental
Pick a digital guestbook tool by edit speed and app free guest access. Touch Stay and Hostfully commonly run $5 to $15 a month; free options exist.
What Signage to Put Up in a Vacation Rental Home
Vacation rental signage worth posting covers wifi, appliance labels, safety basics, checkout steps, and anything your permit requires displayed.
How to Prevent Guest Injuries at Your Vacation Rental
Most vacation rental guest injuries come from slips, stairs, and burns. Prevent them with railing fixes, lighting, posted instructions, and liability coverage.
What to Do When Guests Run Out of Supplies Mid Stay
When guests run out of supplies mid stay, restock the same day without blame. Starter supply wording and baseline quantities stop repeat requests.
Checklist for a Guest's First Vacation Rental Check In
Run this 15 point guest check in checklist the day before arrival: access, heat, hot water, wifi, supplies, trash, and exterior lights.
What to Do About Unauthorized Pets Found at Check In
First check the booking record and your pet policy, then message the guest calmly. Most undisclosed pets are an oversight. How to sort it out fairly.
What to Put in a Guest Quick Start Guide
A guest quick start guide fits five things on one page: entry code, wifi, an emergency number, checkout time, and where the full house manual lives.