Guest experience articles
Working notes on the jobs this site builds tools for. Each article answers one question a host actually asks. Where a checklist or template already exists for the job, the article points at it.
What to Do When Guests Run Out of Supplies Mid Stay
When guests run out of supplies mid stay, restock the same day without blame. Starter supply wording and baseline quantities stop repeat requests.
Checklist for a Guest's First Vacation Rental Check In
Run this 15 point guest check in checklist the day before arrival: access, heat, hot water, wifi, supplies, trash, and exterior lights.
What to Do About Unauthorized Pets Found at Check In
First check the booking record and your pet policy, then message the guest calmly. Most undisclosed pets are an oversight. How to sort it out fairly.
What to Put in a Guest Quick Start Guide
A guest quick start guide fits five things on one page: entry code, wifi, an emergency number, checkout time, and where the full house manual lives.