Guest messaging articles
Working notes on the jobs this site builds tools for. Each article answers one question a host actually asks. Where a checklist or template already exists for the job, the article points at it.
How to Automate Guest Messages Without Sounding Robotic
Automate guest messages with Airbnb's scheduled messages and Vrbo templates, then write each one the way you would type it live to a guest.
Screening Questions to Ask Guests Before Confirming a Booking
The three screening questions to ask guests before confirming a booking, wording that sounds friendly, and the questions the law says to skip.
How to Respond to a Negative Guest Review Calmly
A calm way to reply to a negative guest review that addresses the issue, protects your reputation, and reads fairly to others.
How to Respond to an Early Check In Request From a Guest
How to respond to an early check in request: a clear yes with a time, a polite no with one reason, or a paid option, with copy paste replies.
How Long Should a Guest Message Be for Vacation Rentals
Most guest messages land best at 3 to 6 sentences. Pre arrival notes can run to 10. Length guidance for each stage, plus a worked trim example.
How to Write a Message to a Repeat Guest Who May Rebook
Wording for reaching out to a past guest to invite them back, including how to mention openings without sounding like a pitch.
How to Ask Guests for Reviews Within Platform Rules
Ask guests for reviews once, a day or two after checkout, with nothing offered in return. Airbnb's review window runs 14 days, so timing is the lever.
How to Respond to a Late Checkout Request From a Guest
Wording for replying to a guest who asks for late checkout, with templates for yes, no, and a paid option priced from your nightly rate.
What Tone to Use in Guest Messages as a Rental Host
The tone to use in guest messages is warm but plain, closer to a neighbor than a script. A full before and after rewrite shows the fix in practice.