Guest messaging articles
Working notes on the jobs this site builds tools for. Each article answers one question a host actually asks. Where a checklist or template already exists for the job, the article points at it.
How to Write a Message to a Repeat Guest Who May Rebook
Wording for reaching out to a past guest to invite them back, including how to mention openings without sounding like a pitch.
How to Ask Guests for Reviews Within Platform Rules
Ask guests for reviews once, a day or two after checkout, with nothing offered in return. Airbnb's review window runs 14 days, so timing is the lever.
How to Respond to a Late Checkout Request From a Guest
Wording for replying to a guest who asks for late checkout, with templates for yes, no, and a paid option priced from your nightly rate.
What Tone to Use in Guest Messages as a Rental Host
The tone to use in guest messages is warm but plain, closer to a neighbor than a script. A full before and after rewrite shows the fix in practice.