Complete Welcome Book Template
Swap the placeholder text for your details and the welcome book is done: arrival, Wi-Fi, house rules, appliance guides, local spots, and emergencies, all answered before a guest has to ask.
Guests message you for the Wi-Fi password because it isn't written down anywhere
Every question a guest messages you is a question your welcome book should have answered. A good one cuts your inbox in half and reads like hospitality instead of homework.
This is a complete, pre-structured book, not a blank canvas. Every section is written with placeholder text you overwrite with your property's details: arrival, Wi-Fi, house rules phrased the friendly way, appliance quick-guides, local recommendations, and emergency info. Edit in Word or Google Docs, print it for the coffee table, or save as PDF and send it pre-arrival.
Written by Eric, who founded a vacation rental company in 2004 and spent close to a decade deep cleaning rentals somebody else had already called clean.
What is inside: all 7 parts
This is the complete contents list, not a highlights reel. Every line below is a part of the file that is already written and already laid out. The wording and the layout are done. You open it in Word, Google Docs, LibreOffice, or Pages and overwrite the bracketed fields with your own details.
- Welcome page, arrival & access section, and parking details template
- Wi-Fi page designed to be photographed (large type, QR placeholder)
- House rules written in a warm, guest-friendly tone you can adapt
- Appliance & systems quick-guides (thermostat, TV, washer, grill, hot tub)
- Local guide framework: eat, drink, coffee, groceries, emergencies, hidden gems
- Checkout procedure page that protects your cleaning schedule
- Emergency information page (the section most hosts forget)
What it replaces
the work it removes- A blank document and every decision inside it. Somebody has to work out what belongs in each of those 7 parts, write the wording, and lay it out, 7 times over. That is the part already done.
- A generic small-business template with the word "property" pasted over it. It was written against one problem: Guests message you for the Wi-Fi password because it isn't written down anywhere.
- Version chasing. If the file gets revised, the new one is a free re-download, not a second purchase.
- A subscription. It is a DOCX file you keep. Nothing logs in, nothing syncs, and nothing stops working when a card expires.
When not to buy this
said plainly- If what you want is software that runs itself, this isn't it and never claimed to be. It's a DOCX file you open, edit, and own. No app, nothing to log into.
- Already have a version of this written down, with a team that follows it? Keep it. Swapping a working system for a stranger's is a downgrade.
- The writing is done. Filling in your codes, your local numbers and your house rules is still on you.
- You have not read one of these yet. 9 of the 35 files download with no account and no email address. Take one of those first and judge the writing before you spend $49 USD.
There is no buy button for this one file. I would rather say so than print a price you cannot pay.
The 26 Pro toolkits are sold as one thing. One payment of $49 USD opens all of them. This file does not sell on its own, so there is no separate price to quote for it. What I will stand behind is a count: 26 files, 168 written parts between them. Every toolkit is named on the pricing page before you decide. Anything added to the library later is included, and nothing renews.
Three more that sit next to this one
Same category first, meaning Guest Experience, then the library's featured picks if the shelf runs short. Free ones download without an account; Pro ones come with the $49 USD All-Access Pass.
WORD ProQuick-Start Signs Pack
Print 12 signs and hang each where the question comes up: Wi-Fi, checkout steps, thermostat, trash day, coffee maker, parking, shoes, cameras.
PDFFreeTurnover Cleaning Checklist
A room-by-room list your cleaner works from on a turnover, plus what to restock. When they're done they send you 10 photos.
WORDFreeGuest Message Templates: Starter Pack
12 ready-to-send messages cover every stay, from booking confirmation to review request. Paste them into your Airbnb or Vrbo saved replies and swap the bracketed fields once.