Guest Message Templates: Starter Pack
12 ready-to-send messages cover every stay, from booking confirmation to review request. Paste them into your Airbnb or Vrbo saved replies and swap the bracketed fields once.
You retype the same five messages hundreds of times a year
Most hosts type the same handful of messages hundreds of times a year, slightly differently each time. The one time you forget to send check-in instructions is the one time it becomes a 2am phone call.
This starter pack covers the 12 messages every stay needs. Drop them into Airbnb/VRBO saved replies or your phone's text shortcuts, swap the [BRACKETED] fields once, and stop re-typing your life.
Written by Eric, who founded a vacation rental company in 2004 and spent close to a decade deep cleaning rentals somebody else had already called clean.
What is inside: all 7 parts
This is the complete contents list, not a highlights reel. Every line below is a part of the file that is already written and already laid out. The wording and the layout are done. You open it in Word, Google Docs, LibreOffice, or Pages and overwrite the bracketed fields with your own details.
- Booking confirmation & thank-you
- Pre-arrival info request and check-in instructions (3 & 1 days out)
- Day-of arrival message and first-morning check-in
- Mid-stay touch point that heads off surprise complaints
- Checkout reminder with simple departure steps
- Post-stay thank-you + review request (the wording that actually gets reviews)
- Quick responses for late checkout requests and early check-in requests
What it replaces
the work it removes- A blank document and every decision inside it. Somebody has to work out what belongs in each of those 7 parts, write the wording, and lay it out, 7 times over. That is the part already done.
- A generic small-business template with the word "property" pasted over it. It was written against one problem: You retype the same five messages hundreds of times a year.
- Version chasing. If the file gets revised, the new one is a free re-download, not a second purchase.
- A subscription. It is a DOCX file you keep. Nothing logs in, nothing syncs, and nothing stops working when a card expires.
When this one is not for you
said plainly- If what you want is software that runs itself, this isn't it and never claimed to be. It's a DOCX file you open, edit, and own. No app, nothing to log into.
- Already have a version of this written down, with a team that follows it? Keep it. Swapping a working system for a stranger's is a downgrade.
- The writing is done. Filling in your codes, your local numbers and your house rules is still on you.
- Judge it on this file. It is one of the 9 free ones for exactly that reason. If the writing is not good, do not spend anything on the other 26.
Free, and complete. There is no locked half of this file.
What it does not do is cover the rest of the job. The other 26 toolkits are the paid half of the library. That is $49 USD once, for all of them, nothing renewing. Read this one first: if it is not worth your time, none of the rest will be either. All 9 free files · what's in the pass.
Three more that sit next to this one
Same category first, meaning Guest Messaging, then the library's featured picks if the shelf runs short. Free ones download without an account; Pro ones come with the $49 USD All-Access Pass.
WORD ProGuest Messaging Master Pack
45+ templates cover the messages you have to get right: refund demands, complaints, a suspected party at 11pm, damage found after checkout, and cancellations.
WORD ProReview Response Library & 5-Star System
25 responses give you something calm to post under a glowing, lukewarm, or unfair review, plus the four in-stay touch points that head off the bad ones.
PDFFreeTurnover Cleaning Checklist
A room-by-room list your cleaner works from on a turnover, plus what to restock. When they're done they send you 10 photos.